Pat McDonagh
Clarity
Pat is CEO of Clarity, one of the UK's largest TMCs. In 2023 Clarity acquired Agiito from Capita PLC, doubling the size of the business and creating a new combined business with market-leading technology in both Travel and Meetings & Events. The business has clients from a wide variety of industries including Infrastructure, Professional Services, Retail, Public Sector, Higher Education, Charity & NGO and Marine. He's led the business for 12 years having previously held senior roles at Thomas Cook, MyTravel and The Co-operative Group. A long-serving board member and officer of the BTA, he also sits on IATA's Global Travel Management Executive Council (GTEC) and chairs OneGlobal a community of global TMCs focussed on servicing the needs of multi-national clients.
Year
2024
Sessions
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19-Jun-2024Platinum Suite Room 1Steer your way through air distribution's turbulent transition
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19-Jun-2024Show Floor Theatre 1The lost art of customer service – Why is nobody talking about it?