Katie Skitterall is a passionate, professional, and integral member of the Senior Leadership Team at Direct ATPI. Her wealth of experience is unmatched having held multiple senior positions in Operations, Digital and Commercial Teams within the business. With over 20 years of experience, she is a force of positive change within the industry and a trusted thought leader on a wealth of topics including content, customer experience, operations, innovation, and programme transformation. Awarded the first ‘Rising Star’ award back in 2004 she is a highly regarded expert in the industry appearing on multiple panels and in press to drive travel management forward.