Angela Lille has been head of travel management at Erste Group in Austria for more than 10 years, where she actively promotes the topics of digitalisation, strategic sourcing, process optimisation, the implementation of tools and future-oriented travel expense accounting. Business travel thus becomes a customer journey with an individual experience for every single traveler - from the planning of the business trip to booking and invoicing. Angela Lille has a special focus on sustainability and all the associated challenges in the context of business travel. She is in charge of this important topic nationally within the framework of ABTA and internationally at BT4Europe, which she was involved in founding from the beginning.